Purple Sticky BrandTM
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Policies

Returning Products or Gifts

You may return your purchase within 30 days of receipt for an exchange excluding shipping and handling costs. Products returned that you have had for more than 30 days is subject to a 15% restocking fee. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund. If a product arrives damaged, or we made an error, and it cannot be remedied with replacements we will pay to return the item to us and send a replacement to you. If you decide you do not want parts or a replacement, the item can be returned under our standard return policy. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund. WE DO NOT ISSUE CALL TAGS! We apologize for any inconvenience this may cause.

All returned products must be in original condition and packaging; otherwise, additional charges may be applied. Unfortunately, we cannot take returns of products that have been assembled or modified. Additionally, certain products cannot be returned because neither we nor our suppliers can take them back. If you have any questions about whether a product can be returned, please call us.

Product Arrives Damaged
Our products are well-packaged to withstand damage during shipping. We double-box many items, and refuse to carry products that are easily damaged during shipping. If an item looks damaged or parts are missing, please notify us.

If Shipped via UPS, USPS, Truck Freight or White Glove

Our goal is to make buying easy, safe and efficient.

Refusing Delivery
Once an order has shipped, it cannot be cancelled. In addition any of the events below will be handled as returns and will fall under our standard return policy, where roundtrip shipping costs & restocking fee will be deducted from your refund. If you miss your delivery & it is being returned to us, please call and let us know as soon as possible.

To Return a Product
You may return your purchase within 30 days of receipt. Please note: certain items are not returnable. To return an item:

Online Order Returns
You may return a gift for any reason within 30 days of order receipt for online-store credit. The amount of credit will follow the same rules as the return policy above. Items that are marked non-returnable may not be returned for credit. Please contact Customer Support with any questions. We will need your email address to process your credit.

You may return an online order for any reason within 30 days of order receipt for online-store credit. The amount of credit will follow the same rules as the return policy above. Items that are marked non-returnable may not be returned for credit. Please contact Customer Support with any questions.

All returned products must be in original condition and packaging;
otherwise, additional charges may be applied.

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